Dealing with a personal grievance: practical guidance for SMEs

"Personal grievance" are two of the scariest words in employment law. They don't have to be.

There's no silver bullet that guarantees an employee (or ex-employee) will never raise a PG, but there are common-sense strategies that seriously cut your risk. And if one does come up, the process for handling it is more straightforward than you'd think.

Join HR expert Sylvie Thrush Marsh for a virtual insider session where she’ll breakdown the legal jargon and provide a clear, practical playbook for personal grievances: what they are, how to minimise risk, and what to do if one lands on your desk.

Whether you're an HR professional, people leader, or business owner, you'll come away with a clearer understanding of your legal obligations, your options, and practical steps for handling it.

What you’ll learn:

• What a personal grievance actually is, and the grounds for raising one

• The most common PGs and how to avoid them

• How to respond the right way: timeframes, obligations, and options

• What mediation looks like, and how to walk in prepared

• What happens if a case goes to the Employment Relations Authority (ERA)

• How records of settlement work, and when they're worth using