Customer Stories

Sea to Sky Gondola


Scaling HR for a seasonal workforce: How Sea to Sky Gondola grew capacity and focused on culture without adding headcount.

Kirby Brown is the General Manager and Amy Frew is the Director of Human Resources at Sea to Sky Gondola — a year-round operation that grows to 250 employees in peak season. Together, they're responsible for keeping a large, seasonal workforce well-supported, compliantly managed, and set up to thrive. MyHR has transformed the way Sea to Sky Gondola manages HR, delivering the technology, expertise, and personal touch their business needed.

Organisation: Sea to Sky Gondola
Industry: Tourism & attractions
Location: Squamish, BC
Team size: 250 employees

The challenge

Building capacity for a 250-plus person operation.

Before MyHR, Sea to Sky Gondola's internal HR department was stretched thin. Employment agreements needed work, HR technology was lagging behind, and the management team didn't have the capacity to meet the demands of a busy tourist operation across a range of departments.

Needing more support than the in-house HR team could provide, it was clear the organization needed a smarter solution. One that could scale without adding internal headcount.

The solution

Sea to Sky Gondola partnered with MyHR and the impact was immediate. Starting with a thorough HR health check, MyHR efficiently updated employment agreements and ensured all policies were compliant with provincial employment law, then set the Sea to Sky team up with easy-to-use HR software built for the long haul. The partnership provided:

  • Robust,  compliant employment agreements and documentation.

  • Simple, scalable HR technology that is easy to implement.

  • Expert on-call HR advisory services to handle complex questions.

  • On-call, hands-on support for complex employee situations.

For Amy, the biggest win has been gaining access to MyHR’s advisory services: a genuine peer to collaborate and problem-solve with, and the ability to engage local HR experts for any tricky employment situations that arise. The result? A leaner HR team that lets MyHR  handle a huge body of work, while they redirect focus to leadership development and building the company culture they want.

The results

For Kirby and Amy, MyHR has allowed the team to effectively grow its HR capacity without adding a single new position to the internal HR team:

  • Scalable and compliant HR operations across a large, seasonal workforce.

  • Improved manager support and responsive HR expertise.

  • Tactical HR workload lifted, allowing focus on people-led initiatives.

"You could have a lot of automation, but you also need that personal touch if you're going to be in the people business — and MyHR is a perfect fit for that." — Kirby Brown, General Manager, Sea to Sky Gondola

Bottom line

An entire HR team at a cost-effective price.

For Sea to Sky Gondola, the verdict is clear: MyHR is a no-brainer. You gain an entire team of HR professionals, software that's easy to use, and the ability to empower leaders to support their teams, all for less than the cost of employing a full time senior HR resource. Whether your organisation is small or large, MyHR is built to fit.

“It’s just been a really wonderful tool for us, and something that will be a part of what we do in the future.” — Kirby Brown 

Ready to get started? Talk to our team today.