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How ServiceMaster uses MyHR’s powerful platform and expert advice to resolve HR issues and build a strong team culture.
ServiceMaster Clean & Restore Sea to Sky is a full-service cleaning and restoration company based in Squamish, British Columbia, servicing the entire Sea to Sky corridor. Stephen Fryer is the owner and general manager, and as a business leader without an HR background, adopting MyHR has given him confidence, saved him time, and kept his team fully supported.
Organisation: ServiceMaster Clean & Restore Sea to Sky
Industry: Cleaning & restoration
Location: Squamish, BC
Team size: 11-20 employees
Moving beyond time-consuming employee enquiries and HR guesswork.
Before MyHR, onboarding new staff and responding to employee enquiries was eating up a lot of Stephen's time. HR and payroll questions needed quick, accurate answers and Stephen was often spending hours figuring things out on his own. As a new business owner, HR wasn't Stephen's area of expertise, and there was no easy way to be sure he was doing things correctly.
Structured onboarding, and expert guidance on demand.
ServiceMaster brought in MyHR, and from day one the MyHR onboarding module gave them a clear, structured process, from planning before a new employee starts through to training activities and regular check-ins during their first months. The centralised HR system gave the team a simple way to stay organised and ensure nothing is missed, both before the new hire’s first day and going forward with employee management.
Whenever a question or issue pops up, Stephen's team can reach out to MyHR directly, whether by phone, email, or the chat within the app. MyHR’s BC-based employment experts can work through the issue with him and provide a clear pathway to resolution.
Reclaiming time while building a supportive team culture. Using MyHR means:
HR queries are resolved quickly and accurately, so Stephen doesn’t have to stress about legal compliance and poor outcomes.
Employee onboarding is structured and consistent, from pre-planning through to follow-up (and beyond).
Management has the confidence that team members are treated well and kept informed throughout their employment.
With HR no longer a drain on Stephen's time, he can focus on running the business to the level his customers have come to expect. Whether staff are joining or leaving the business, they are always treated well and feel part of a professional culture, an outcome Stephen says is central to running a successful operation.
Saving time and gaining peace of mind.
For Stephen, the decision to engage MyHR has meant gaining security in an area of his business where he knew he needed support. Having local experts on hand to help him work through any employment or HR issue that arises has given him one less thing to worry about.
"There are so many different facets to it, but at the end of the day, the biggest thing is save yourself some time. Whether people come or they go, they're going to feel like they've been treated well, their culture is there, and that they're communicated to - and that's huge."
— Stephen Fryer, ServiceMaster Clean & Restore Sea to Sky
MyHR is a better way to do HR.
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